Terms & Conditions


This website is operated by Juno Labs. Throughout the site, the terms “we”, “us” and “our” refer to Juno Labs. Juno Labs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Ecwid. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Juno Labs, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 


You agree to indemnify, defend and hold harmless Juno Labs and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 68 Bond St West, Mordialloc, Melbourne, VIC, 3195, Australia.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at onlineorders@junolabs.com.au.


IMPORTANT NOTE: These Conditions of Entry are to be used for any “game of skill” competition run by Tangle Teezer. The approval of the Group Legal Counsel is required before Juno Labs runs a “game of chance” competition.  To discuss the difference, please contact Lee Klass.


Last reviewed by legal on 03/02/2023


This promotion is in no way sponsored, endorsed or administered by, or associated with Tik Tok or its partners or application developers. You are providing your information to the owner or operator of this Tik Tok page and not to Tik Tok or any of its partners or application developers.  By entering this Promotion, to the maximum extent permitted by law, you release Tik Tok from any claim, action, damage, loss, liability, cost or expense which you may incur arising from, or in connection with, your entry in this Promotion.

1. Information on how to enter and on the prizes form part of these Conditions of Entry. By submitting an entry, you agree to become bound by these Conditions of Entry.

2. The promoter is Juno Labs (ABN 55 606 874 720) Juno Laboratories | 68 Bond Street West | Mordialloc | VIC 3195 | 03 9587 8514.


The Promotion

3. To enter you must:

Tell us in the comments what your ideal self-care day looks like
‘Follow' the official Tangle Teezer Australia account page on Tik Tok at @tangleteezerau
Like the post.

The entries judged by Juno Labs to be the most creative, original and sincere will receive a Prize (Promotion). Any entry not completed via the competition post published by Tangle Teezer Australia (eg separate wall comments, private messages) in response to the form will be invalid.

The Prize(s)

4. There will be four (4) winners in total selected.

Winner one (1) will receive

1x Tangle Teezer Wet Detangler Large valued at AUD $36.30

1x Tangle Teezer Fine and Fragile valued at AUD $25.50

1x Tangle Teezer Scalp Exfoliator and Massager valued at AUD $22.55

1x Mecca gift card valued at AUD $30.00

1x Fleece socks valued at AUD $10.00

2x Assorted Scented Candles valued at AUD $10.00

Winner two (2) will receive

1x Tangle Teezer Wet Detangler Large valued at AUD $36.30

1x Tangle Teezer Fine and Fragile valued at AUD $25.50

1x Tangle Teezer Scalp Exfoliator and Massager valued at AUD $22.55

1x Mecca gift card valued at AUD $30.00

1x Fleece socks valued at AUD $10.00

2x Assorted Scented Candles valued at AUD $10.00

Winner three (3) will receive

1x Tangle Teezer Wet Detangler Large valued at AUD $36.30

1x Tangle Teezer Fine and Fragile valued at AUD $25.50

1x Tangle Teezer Scalp Exfoliator and Massager valued at AUD $22.55

1x Mecca gift card valued at AUD $30.00

1x Fleece socks valued at AUD $10.00

2x Assorted Scented Candles valued at AUD $10.00

Winner four (4) will receive

1x Tangle Teezer Wet Detangler Large valued at AUD $36.30

1x Tangle Teezer Fine and Fragile valued at AUD $25.50

1x Tangle Teezer Scalp Exfoliator and Massager valued at AUD $22.55

1x Mecca gift card valued at AUD $30.00

1x Fleece socks valued at AUD $10.00

2x Assorted Scented Candles valued at AUD $10.00

5. The total Prize pool value is AUD $537.40 inc. GST.  Juno Labs accepts no responsibility for any variation in the value of the Prizes. Prizes (or any unused portion of a Prize, if any) are not transferable or exchangeable and cannot be taken as, and are not redeemable for, cash.

6. In certain rare circumstances, a Prize, or an element of a Prize, may become unavailable (or example, due to issues arising with our suppliers).  If this occurs, Juno Labs reserves the right to substitute a Prize(s) that is at least of equal recommended retail value and equivalent specification(s).

Entries and eligibility to enter

7. To be eligible to enter you must:

(a) be an Australian resident aged 18 years and over;

(b) have registered as 'following' the official Tangle Teezer account on Tik Tok (https://www.tiktok.com/@tangleteezerau) during the time of the Promotion or earlier; and

(c) be in Australia at the time you enter the Promotion.

Employees of Juno Labs, the manufacturer or distributor of the Prize, and any agencies associated with this Promotion, or any of their respective immediate family members, are ineligible to enter.

8. Juno Labs may verify the validity of entries to ensure that they are in accordance with these Conditions of Entry.  If your entry is judged as a winning entry, Juno Labs reserves the right to request that you provide Juno Labs with proof of age, identity and residency acceptable to Juno Labs to confirm your eligibility under these Conditions of Entry to receive a Prize.  Juno Labs reserves the right to disqualify you and not award you a Prize if it considers that:

(a) you are ineligible to enter;

(b) you have submitted an entry that is not in accordance with these Conditions of Entry; or

(c) you have otherwise inappropriately tampered with the entry process.

9. You are not permitted to enter more than once.

10. Juno Labs takes no responsibility for late, lost or misdirected entries.

Important dates and times

11. The Promotion commences 4.00pm (Melbourne time) 04/07/2023. Entries close 4.00pm (Melbourne time) 10/07/2023.

12. All entries are deemed to be received at the time shown as being posted via Tiktok and not at the time of transmission by you.

13. The judging will be conducted by selected employees of Juno Labs at 68 Bond Street West, Mordialloc, Victoria.  at 4.00pm on 11/07/2023 and will be notified via Tangle Teezer Australia’s Tiktok Page within 48 hours. The judges' decision is final and no correspondence will be entered into.

Delivery of the Prize

14. If you are judged as a winner of a Prize, Juno Labs will contact you for the purpose of you specifying an address for the Prize to be sent. Juno Labs will send the Prize to the delivery address you notify. The delivery address must be somewhere in continental Australia or Tasmania, however we do not deliver to Christmas Island, Norfolk Island, areas in postcodes 0880 and 0881 (Northern Territory) and areas in postcode 4875 (Queensland). Juno Labs will send the Prize to the notified delivery address promptly after being notified of the address.  Please allow for up to 35 working days for receipt of the Prize.

15. Juno Labs is not responsible for any Prizes that are lost during transit or after delivery. Juno Labs recommends that you provide a delivery address that is known to be secure.

Unclaimed Prizes

16. Juno Labs may review further entries, at the same place as the original judging is held, as is necessary on 11/07/2023, in order to distribute any Prize(s) that remain unclaimed by that date or for which Juno Labs has not been notified of a valid delivery address. Juno Labs will announce a winner determined under this paragraph via the Tangle Teezer Australia Tik Tok account.  A winner selected for the purpose of this paragraph must contact Juno Labs via a private Tik Tok message or email within 3 business days to claim the Prize.

Ability to cancel or modify the Promotion

17. If for any reason this Promotion is not capable of running as planned (including, but not limited to, infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Juno Labs which corrupts or affect the administration, security, fairness, integrity or proper conduct of this competition, Juno Labs reserves the right, to the extent permitted by law, to cancel, terminate, modify or suspend the competition.

18. In the event of war, terrorism, state of emergency or disaster Juno Labs reserves the right, to the extent permitted by law, to cancel, terminate, modify or suspend the promotion.

Other conditions including limitations on Juno Labs’s liability

19. Juno Labs will not be liable for any loss or damage which you or someone else suffers (including but not limited to indirect or consequential loss) or for personal injury or for damage to property which is suffered or sustained, as a result of you participating in this Promotion or accepting a Prize(s), except for any liability which cannot be excluded by law.

20. Juno Labs is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the Internet or at any web site, or any combination thereof, (including but not limited to) any injury or damage to participants or any other person’s computer related to or resulting from participation in or downloading any materials in this competition.

21. Any costs associated with accessing the Tangle Teezer Australia account page on Tik Tok is your responsibility and is dependent on the Internet service provider used.

Collection of personal information and Juno Labs’s Privacy Policy

22. Juno Labs collects personal information in order to conduct the Promotion. If the information requested is not provided, you will not be eligible to participate in the Promotion. By entering the Promotion, unless otherwise advised, you also agree that Juno Labs may use the information you provide in any media for future promotional, marketing and publicity purposes without any further reference, payment or other compensation to the entrant, including sending the entrant electronic messages. The winner’s personal information may be disclosed to relevant State and Territory regulatory authorities and the winner’s name published where required under applicable legislation.  Any personal information you provide will be managed in accordance with Juno Labs’s privacy policy, a copy of which is available at https://www.tangleteezer.com.au/privacy-policy/

23. Upon entering the Promotion you may be given the opportunity to send e-mails to Juno Labs or to enter or provide information or material (Content). By providing any Content you agree to comply with the Tangle Teezer Australia Guidelines available on the account page on Tik Tok. A request to access, update or correct any Content you provide should be directed to Juno Labs at its address set out below.

24. You consent to Juno Labs using your name, likeness, image and/or voice (including photograph, film and/or recording of the same) in any media for an unlimited period of time without remuneration for the purpose of promoting this Promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by Juno Labs.


25. Any questions, comments or complaints regarding the Promotion can be directed to Juno Labs Pty Ltd at 68 Bond Street West, Mordialloc, Victoria or by email to: info@junolabs.com.au. The information you provide will only be used in the ways outlined in these Conditions of Entry.